Privacy Policy
Last updated: 01/01/2026
1. Introduction
At Mooly, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.
Data controller: CÔNG TY TNHH SẢN XUẤT THƯƠNG MẠI DỊCH VỤ TÁO ĐỎ (trading as Mooly).
2. Information We Collect
Information you provide:
- Registration info: email, name, phone number
- Payment information: processed securely through payment gateways
- Bot content: guides, Q&As, products
- Conversation data: messages between bot and customers
Automatically collected information:
- Usage data: pages viewed, time, frequency
- Device information: device type, browser, IP
- Cookies and similar technologies
3. How We Use Information
- Provide and improve services
- Process payments and manage accounts
- Send service notifications and updates
- Customer support
- Analyze usage trends to improve products
- Detect and prevent fraud
4. Information Sharing
We do not sell your personal information. We only share information in the following cases:
- Service Providers: Payment processing, data storage, email delivery partners
- Legal Requirements: When required by competent authorities
- Rights Protection: To protect safety and legal rights
- With Consent: When you specifically authorize sharing
5. Data Security
We apply industry-standard security measures:
- SSL/TLS encryption for all data transmission
- Encryption of stored data
- Strict access controls
- Continuous security monitoring
- Regular backups
6. Data Retention
We retain your data for as long as necessary to provide services or as required by law. After account deletion, data will be removed within 30 days, except backups retained for up to 90 days.
7. Your Rights
- Access: View personal information we store
- Correction: Update inaccurate information
- Deletion: Request deletion of personal data
- Data Export: Receive a copy of your data
- Opt-out: Unsubscribe from marketing emails
8. Cookies
We use cookies to improve user experience, remember logins, and analyze traffic. You can manage cookies in your browser settings, though some features may not work if cookies are disabled.
9. Children
Our service is not intended for persons under 18 years of age. We do not knowingly collect information from children. If we discover any children's data, we will delete it immediately.
10. Policy Changes
We may update this policy. Important changes will be notified via email or in-app notifications before taking effect.
11. Contact
If you have questions about this privacy policy, please contact: support@mooly.vn
